We got an exclusive look at the pitch deck that convinced Sequoia India’s Surge scheme to invest in customer service platform Richpanel
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- Customer services platform Richpanel has raised an undisclosed amount in a seed funding round backed by VC giant Sequoia’s Surge program in India.
- Founded in 2019, Richpanel is working to disrupt outsourced customer care market – which is thought to be worth around $85 billion globally.
- Business Insider got an exclusive look at the pitch deck Richpanel used to bring investors on board.
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Richpanel, the customer services platform for e-commerce businesses, just raised an undisclosed amount in a seed funding round backed by Sequoia India’s Surge program.
Founded in 2019 by Amit RG, the firm has headquarters in both the US and India, and is working to disrupt the outsourced customer care market, which has been valued at close to $85 billion globally.
Richpanel’s platform allows merchants to design an account page on their online storefront where they can automate order tracking, exchanges, returns, cancellations, and any other scenario which would otherwise result in a support ticket.
“Our goal is to help clients eliminate unnecessary support tickets,” said RG. “Businesses have tried chatbots, FAQs and help center solutions, but what they need is a solution that does not ‘deflect’ customers but ‘resolves’ their issues.”
Business Insider got an exclusive look at the pitch deck Richpanel used to bring investors on board. Check it out below: