1. What is Valentino.in?
Valentino is the 1st digital Mall for global fashion retailers to directly serve customers in India. This puts Indian consumers at par with their foreign counterparts when it comes to accessing their favorite products, at the best available price point and at an unbeatable customer service.
2. How does Valentino.in Work?
The Valentino experience is a 10-step process:
Receive an invitation to join Valentino.in or join by visiting our website or Facebook page
Visit www.Valentino.in and register your login details
Begin your virtual experience with us: Browse our catalogue of luxury brand items
Add any items you wish to buy into your virtual shopping cart
Once you have completed selecting the items you want to buy, proceed to checkout
At checkout, choose a payment option: either pay COD or with your branded debit/credit card or using net banking.
Follow the prompt to complete payment. Once payment has been successfully completed you will receive an automated email.
Track your order online & continue to monitor your email/mobile phone for updates from us.
Receive email/SMS from us on day of order delivery.
Await delivery of your purchased item(s) to your chosen destination
3. Can I change my order?
All members of our website who shop with their own credit/debit card & can provide proof of purchase along with ID are eligible for our 7-day no quibble refund/return/exchange policy. This is subject to a satisfactory inspection of the purchased good. To qualify for this, all purchased items must not have been used and still be in their original packaging. Send us an email on Online@Valentino.in to arrange to change your order made.
4. How do I cancel my order?
Login to your account on Valentino.in and visit your dashboard to cancel an order. Alternatively, to cancel a recently purchased item, contact us via email on Online@Valentino.in Orders cancelled will be processed according to the stage of the fulfillment process the order has reached prior to cancellation. If the order has already shipped then the cancellation and refund will not be completed until the item(s) is returned by you and in our possession. In this event, the refund will be less any shipping costs.
5. Do I have to pay for items I am returning due to a Cancellation/Refund Request?
All items being returned to us because of a cancellation/refund/exchange request are free. However, our free return policy is 1 free return for every 5 items purchased.
6. How do I confirm that my order has been received?
Once a purchase has been completed, you will receive an automated email detailing your purchase. If after 2 hours of purchase you haven’t received the automated email, send an email to Online@Valentino.in Alternatively, you can track your order by following this Link and typing in your order tracking number.
Payment, Pricing & Promotions
7. Do I need a credit or debit card to make purchases?
No. credit/debit card is the primary mode of payment for purchases on our website it is not the only option. Payments can also be made using our net-banking., contact our sales team on Online@Valentino.in for other payment options.
8. How safe is my card details & my personal information on your website?
Valentino uses the latest in Secure Server Technology (SSL – 128bit encryption) to ensure that all of your personal and transactional information is protected to the highest standards.
Our credit/debit card & electronic payment gateway partners, PAYU is of India’s reputable electronic payment providers
9. What do I do if your website refuses to accept my card for payment?
Check with your card-issuing bank in the first instance. If the problem persists, please send an email to Online@Valentino.in detailing the problem. We will then investigate to see if the problem is from our end. If it is, we will try to resolve this as quickly as possible whilst keeping you updated. If it is not a problem from our end, we will pass our findings on to you for passing on to your issuing bank.
10. What type of credit/debit cards can I use to make payment?
Credit/debit cards issued by Indian banks and approved by Standard Master/Visa etc are accepted on our website. As part of our business model, our services are available only to our India based customers.
11. Are there any hidden costs?
At Valentino what you see is what you pay, and nothing more. There are no hidden charges or costs. No last minute surprises because, just like you, we hate surprises when we’re shopping.
Shipping & Delivery
12. How soon will I receive my purchased items?
We aim to have your purchased items delivered by the within 4 days. Please send an email to Online@Valentino.in if you haven’t received your order after 4 business days. Note that due to our courier’s logistical operations, orders made after 1400hrs(2PM) will be treated as a next day order.
13. How do I receive items I have purchased?
Depending on your location you will receive the items purchased within 2-4 business days from our courier partner.
14. Can you deliver to my home or office address?
We deliver to the address you provide during the checkout stage of purchase.
15. How do I know when items have arrived?
You will be notified by SMS/email on the day your item is to be delivered.
16. Can I track my purchase?
Your shipping notification email will include an order tracking number which you can use here to track your.
17. Do I require any form of identification when receiving the items?
Proof of identification may be required. This is solely at the discretion of the courier agent. Identification may be required to safeguard your identity and the item you have purchased.
18. Can someone receive my purchase on my behalf?
At Valentino we appreciate that sometimes commitments may mean that you are not able to receive your purchase yourself. Proof of identification may be requested from the person receiving your purchase on your behalf. It is important to note that it is at our courier partner’s sole discretion whether to hand over your purchased item(s) to a third party of your choosing or not.
Refunds & Returns
19. What is your refund policy?
We have a 7-day no quibble refund policy. As long as the purchased item(s) is returned in its original labels, packaging & condition we will issue you a refund. Refunds will only be processed back through the means by which the purchase was paid for. In no circumstance will we issue a cash/cheque refund. The 7-day refund/return window starts from the day your order is delivered.
20. Can I return an item I purchased but don’t like?
Items bought can be returned for a refund or an exchange for another item of the same value. Returns have to be requested within 7 days of purchase delivery. Contact us via email on Online@Valentino.in